Frequently Asked Question
You can open your payment account by following these simple steps.
Update your BANGLA CHAT app to the latest version.
Login with your BANGLA CHAT account and click “setting”-> Wallet.
Please agree to the terms of use.
Set up your 6-digit payment password.
Complete your identity verification by uploading your NID and completing your facial recognition.
Enjoy your cashless payment experience.
You can contact our customer support by email
You can add money to your balance by recharging your account through online debit card. Click "Recharge" on “setting” -> Wallet -> Balance and select your desired payment card or add a new one.
If you'd like to withdraw balance from your BANGLA CHAT Pay account to your UAE bank accounts, please click "Withdraw" on “setting” -> Wallet -> Balance and enter your PIN number and related information.
Please note that you will be charged per transaction when you withdraw funds to your bank account. Withdrawals will generally arrive in about 2 working days, with some potential delay during public holidays.
There are no fees imposed on users to make transfers to contacts, give cash gifts, top up wallet and conduct online and in-store payments.
To protect your account from fraudulent attacks we will request a six-digit password whenever you use BANGLA CHAT Pay to make a transaction. Don’t worry, you will be guided step-by-step on how to create a password while setting up BANGLA CHAT Pay.
To protect your account from fraudulent attacks we will request a six-digit password whenever you use BANGLA CHAT Pay to make a transaction. Don’t worry, you will be guided step-by-step on how to create a password while setting up BANGLA CHAT Pay.
• First, please check whether your old phone number can receive an SMS verification code.
• If your old number can receive an SMS
• Update your BANGLA CHAT app to the latest version.
• Login with your old phone number and click “setting” -> Wallet-> Settings ->Account-> Phone Number to change.
• If you’re old number can’t receive an SMS
• Please send an email with the subject "change phone number" to <info@banglachat.net> for manual review
• In the email text, please include your old and new phone numbers, NID double-sided photos and your proofs of possession of these two numbers.
You can access it through your bank APP, website or contact your bank directly for help.
Please click “Forgot Password” on “setting”-> Wallet-> Settings->Security Settings to reset your payment password.
Please do not disclose your password to others to protect the safety of your account.
To protect the security of your account, ID Verification is used to verify the identity of users following the regulations of the Bangladesh Central Bank, which includes uploading your NID and biometric verification.
A verified user has access to all payment services, and enjoys a holding limit of UDS 20,000, a transaction limit of USD 10,000, and a daily spending limit of USD 10,000. Unverified user will not be able to make use of these payment services.
You will be required to upload your valid NID copy, front and back.
